FAQ
Can I keep my number?
Yes you can as long as its an active number.
Is there any roaming charges?
Roaming doesn’t apply with our unlimited plan.
How much are text Messages?
See price table. plans.
¿Can I use my current phone?
You can use your current only if your phone is unlocked CDMA phone with approved software. Please contact our customer service department for more information at 1.800.859.4385.
Can my phone work outside the US?
Your phone can not work outside the US since international roaming its available with some of our unlimited plans. Please verify with Customer Service agent if Roaming it's available.
Can I call internationally? How much does it cost per minute?
Yes, please see our international long distance table for rates.
How long do I have to wait in order to get my phone delivered?
Your phone will be delivered to you within 3 to 7 working days.
Can I port my number?
Most active numbers can be ported. To make sure, please check with our customer service department.
Are there any hidden fees?
No hidden fees, you just pay what you used plus taxes. A $1.50 monthly charge for active lines is added to your account. Also, a one minute rounding will apply.
How much taxes do I pay every month?
The activation fee has a 10% tax; however, your monthly charges are tax free.
Can I change my plan?
Yes you can always change your plan free of charge by calling one of our agents. 1-800 7307939 or 1-800 8594378.
Can I use a phone that is not a NuEra Wireless phone?
Yes, you can use any phone as long as it is a CDMA phone is unlocked.
Can I switch phones while in service with NuEra Wireless?
Yes, you can transfer your line to any CDMA unlocked phone. You can always purchase another of our NuEra Wireless phones listed on the web.
What happens when I want to cancel my service with NuEra Wireless?
If you want to discontinue the service, you are free to do so free of charge since we have no contract. To cancel simply call customer service department. You will be responsible for any remaining balance on your account after your service is canceled.
Mobile
Phones
We have a good selection of modern, attractive and economical cellular handsets to choose from to go with your unlimited monthly plan. Select your phone and plan today and start enjoying Nuera Wireless. No contracts or credit checks.
International Long Distance
We offer the most economical and high quality Long Distance service in the market. We even give you credit. All you have to do is sign up and start talking. We will send you a bill at the end of the month. Ask about our unlimited services and if you sign up today, you can qualify for promotions and discounts.
International
Top Ups
When you sign for either our Cellular Services or International Long Distance service you can also have access to our International Top Up service where you can send balance to prepaid phones in most countries around the world.
Additional
Services
As a member of our Nuera Wireles Family, you have access to two of the most sought after medical services in the market today: The USMedcard Doctor by phone service and the USMedCard Discount card. You can save thousands of dollars every year in medical bills starting Today.
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